PURPOSE

This procedure outlines the steps required for the check-in and review of equipment when returned to the Information Systems department.

 

BACKGROUND

Equipment which is returned or unassigned after being assigned to end-users or otherwise deployed in service must be reviewed to determine if the equipment should be re-deployed. The Equipment should be evaluated taking the age, condition, and other unknown factors of its service life.
 

This procedure must be completed before a device may be re-issued for use.


PROCEDURE


  1. Verify PIN code is known or can be bypassed by MDM. 
    • If PIN code is not known and device is not Supervised, jump to step five.

  2. Verify Find My iPhone is disabled, or can be bypassed via MDM / DEP. 
    • Devices which can be bypassed if they are marked as Supervised in MDM. The ‘Activation Lock Bypass’ action will remove Find My iPhone locks on Supervised Devices.

  3. Consult employee, employee manager, or project manager and determine if photos need to be recovered from the device camera roll.
    • Recover photos and transfer to appropriate person.
       
  4. Confirm device is listed in MDM / DEP with the "LDMK3" profile assigned.
     
  5. Reset device and determine re-usability.
    • If device is available for DEP, initiate device reset / erase via MDM.
    • If device is not available within MDM
      • Disable Find My iPhone
      • Sign Out of iCloud
      • Initiate factory reset, deleting all contents.
    • If device is not under management, perform a DFU Reset on the device to erase and re-activate to validate re-usability.

  6. Review hardware and determine if unit should be available for reissue, marked for IT use only, or retired.
    • Remove and discard case
    • Physically clean device
    • Cracked screen
    • Faded screens, display burn-in, jobsite coatings / chemicals residue
    • Camera is functional
    • Physical buttons and switches are functional
    • Review overall condition of unit for signs of abuse.

  7. Equipment may be retired due to age, condition (excessive breakage or worn parts which are cost prohibitive to repair), or direction. 
    • All device retirements must be approved by the IT Asset Manager.
    • If approved, devices should be retired and removed from all systems according to procedure: LDMK SOP 09.01.15 - Retiring Company Owned Assets.

  8. Equipment to be re-issued should be repaired / prepared before placing into inventory.
    • Blow out / clean dust form all ports, openings
    • Initiate any other repairs or parts replacements as required. Cracked Screens should be replaced if device is to be reissued.
    • Physically wipe down and clean device.

  9. Update all logs and systems
    • Update CMDB with correct Used By, Location, and Asset State values.
    • Update MDM Portal and remove user assignment from device.
    • Move device to storage for future use.
    • Devices in Fort Worth should be placed in the IT Technician Office.
    • Devices in Burlington should be placed in the File / Server Room.

  10. Terminate Line of Service with Mobile Carrier if the line is no longer needed. 
    • Lines should be disconnected / terminated if they are not subject to an early termination fee and can be put to re-use within three months.