Landmark has a relationship with Rogers Wireless as the primary provider of wireless voice and data services for Canadian businesses. A single Rogers account hold all of the lines of service, and each line is with a Name and Department in the Rogers Business portal. The details of the specific hardware device (phone, tablet, hotspot) is maintained in the Information Systems Inventory System (Fresh Service).


It is crucial for both the Rogers Business portal and the Information Systems Inventory system to be updated whenever devices are issued to employees / jobsites and or returned from employees or jobsites. This is required for record keeping AND accounting purposes.


Updating Rogers Business Portal

  1. Log onto the Rogers Business Portal using your personal credentials.  

    https://bss.rogers.com/bizonline/

    Contact Landmark's Wireless Account Manager if you do not have credentials.

  2. Click on the Account Maintenance link, enter the phone number for the line in question, and click the find button. The details page for the line of service will load.



  3. Make any adjustments to the details of the line.

    • Click on the Change Subscriber Line link on the right hand side of the screen to update this value. This name is shown on the invoice alongside the phone number. 
      The Subscriber Name should reflect either the Name of the Assigned user, the assigned user and device type, or the inventory name of the device. Examples below:
      • Subscriber Name = John Landmark
        Mobile phone line assigned to John Landmark.

      • Subscriber Name = John Landmark - Hotspot
        Hotspot / Rocket Stick / Rocket Hub device assigned to John Landmark.

      • Subscriber Name = HUB-7407
        Rocket Hub which is not assigned to a specific employee. These move from jobsite to jobsite.

         

    • Adjust Service Status
      • Terminate the Line of Service if it is out of contract and will not be used in the near future.

      • Apply a Temporary Suspension to the line if it is still under contract or will be redeployed in the near future.


  4. Update the Department assignment for the line of service by clicking on the Departments item from the top navigation bar.

  5. Click on the Edit link to the right of a Department to display a list of all lines assigned to the Department, then select the line to be moved and click the Move selected members to another department link.








  6. Clicking on the Add member link for a Department will allow you to add any unassigned lines to the specified department.

  7. You may also edit the Department Name and create new Departments as needed.

    The Department field should contain either the GL Department of the employee assigned to the device or the full Job + Cost Code + Category combination for equipment assigned to a jobsite.



Updating Information Systems Inventory

  1. Log onto the Information Systems portal (FreshService)
    https://help.teamlandmark.com

  2. Enter the name of the device into the Search field and click the Search button or press the enter key.

    It is crucial for the names of devices in FreshService and Rogers to match for search to work seamlessly. Please contact a member of the Information Systems team if you are unable to find the device in Inventory. 

  3. Click on item found by search. You may need to click on the Inventory button if too many results are displayed on the All Results view.

  4. Update the Asset State, Location, and Used By fields..
    1. Asset State should be Retired, In Use, or In Stock as appropriate.

    2. Location should be Burlington or the Jobsite the device is assigned. Please contact an Information Systems team member if the Jobsite is not shown in the location list.

    3. Used By should be set to the Employee who the device is assigned to. This may be left blank for devices assigned to Jobsites unless there is a specific point of contact or custodian for the device.

  5. Click the Update button to save your changes.